Last Updated – 30 June 2021
Africa’s Child Safaris (Pty) Ltd trading as AFRICA EXPLORE SAFARIS
www.africaexploresafaris.com
In order to deliver the full spectrum of professional services it requires that Africa Explore Safaris collect selected personal data and information from our guests, clients, and users.
COLLECTING Data
It is the policy of Africa Explore Safaris to collect only the information that is pertinent to providing the services to our clients and we will not collect any additional information that is not specifically required for the inquiry, marketing, or project at hand. Collection of the data and personal information may be done on the Africa Explore Safaris website or by service providers as detailed under Data Collection Services.
At Africa Explore Safaris we respect your privacy and we undertake to employ all steps necessary to protect your information. We will process (use) your information responsibly and only as far as it is necessary and required to provide our services to you.
COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
PROCESSING of Data
Data and information that Africa Explore Safaris may collect from you will not be released to people and organizations outside of the company, but the information may be shared with third-party persons and organizations involved directly in delivering services to you, and/or where government legislation requires that a detailed record of participants be recorded. These organizations may be located in different international locations and include the following;
- Airline carriers
- Accommodation providers
- Activity providers
- Car Rental and Road transportation providers
- Registered Tour Operators and Travel Agents providing relevant services
By submitting your data while enquiring or making a booking with Africa Explore Safaris, you agree to the transfer, storage and processing of this data as is deemed necessary. We will take all reasonable steps necessary to ensure your data is treated securely and in accordance with this Privacy Policy. If you do not agree with this policy, we cannot accept your inquiry or any booking that may result from that inquiry.
STORAGE and DELETION of Personal Data
Your data is kept on our system only as long as it is reasonably necessary for the purpose for which it was collected such as managing your booking to ensure that all services and products are provided.
Your personal data will be disposed of in a secure manner as soon as the services booked have been rendered and completed.
In certain circumstances, it may be necessary to store your personal data for longer periods of time, for example, where it is required in accordance with legal, regulatory, tax, and accounting requirements. In specific circumstances, we may store your personal data for longer periods of time in order to have an accurate record of your dealings with us in the event of any complaints, or if we reasonably believe that there is a prospect of litigation relating to your personal data or dealings with the company.
How long do we retain your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Personal information of a Minor
The use of all services provided by Africa Explore Safaris by a minor, or a child below the age of sixteen years, is only permitted with the lawful consent of a parent or legal guardian.
The personal information of a minor is only collected if the child is part of a booking and if that information is provided by the parent or legal guardian.
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DATA COLLECTION SERVICES
The collection of data services used by Africa Explore Safaris may be located in different countries and include, but are not limited, to the following;
Africa Explore Safaris Contact Form
By filling in the contact form with their Data, the User authorizes Africa Explore Safaris to use these details to reply to requests for information, quotes or any other kind of request as indicated on the form.
Personal Data processed: email address; first name; last name; phone number.
Users that provided their phone number might be contacted for commercial or promotional purposes related to Africa Explore Safaris, as well as for fulfilling support requests.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of hyltonross.co.za, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
WordPress Stats (Automattic Inc.)
WordPress Stats is an analytics service provided by Automattic Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Display of content on external sites
This service allows a user to view content hosted on external platforms and interact with it directly from the pages of Africa Explore Safaris.
This service may collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Maps Widget (Google Inc.)
Google Maps is a maps visualization service provided by Google Inc. that allows Africa Explore Safaris to incorporate content of this kind on its pages.
Personal Data processed: Cookies; Usage Data
YouTube Video Widget (Google Inc.)
YouTube is a video content visualization service provided by Google Inc. that allows Africa Explore Safaris to incorporate content of this kind on its pages.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy
Handling of Payments
Payment processing services enable Africa Explore Safaris to process payments by credit card, bank transfer or other means. To ensure greater security, Africa Explore Safaris will share only the relevant information necessary to execute the transaction with the financial intermediaries handling the transaction.
Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment.
DPO PayGate
PayGate is a payment service provided by DPO South Africa, which allows Users to make online payments.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: See the PayGate privacy policy – Privacy Policy.
Platform Hosting & Services
This service is for the purpose of hosting and running key components of Africaexploresafaris.com, allowing the provision of Africa Explore Safaris from within a unified platform. Such platforms provide a wide range of tools to the company such as analytics, user registration, commenting, database management, e-commerce, payment processing that imply the collection and handling of Personal Data. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
WordPress.com (Automattic Inc.)
WordPress.com is a platform provided by Automattic Inc. that allows the company to build, run and host the website africaexploresafaris.com.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy
Interaction with external Platforms and Social Networks
This service allows interaction with social networks or other external platforms directly from the pages of africaexploresafaris.com.
The interaction and information obtained through africaexploresafaris.com are always subject to the User’s privacy settings for each social network.
This service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to ensure that the processed data on africaexploresafaris.com is not being connected back to the User’s profile.
Interaction on Live Chat platforms
This service allows Users to interact with third-party live chat platforms directly from the pages of africaexploresafari.com, for contacting and being contacted by Africa Explore Safaris support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
Messenger
The Messenger Widget is a service for interacting with the Messenger live chat platform provided by Google Inc.
Personal Data processed: Cookies; Data communicated while using the service; Usage Data.
Place of processing: United States – Privacy Policy.
Marketing, Remarketing and Behavioural Targeting
This service allows Africa Explore Safaris and its partners to inform, optimize and serve advertising based on past use of Africa Explore Safaris by the User.
This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioural targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out feature provided by any of the services below, Users may opt out by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Remarketing with Google Analytics (Google Inc.)
Remarketing with Google Analytics is a remarketing and behavioral targeting service provided by Google LLC that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Spam Protection
This service analyses the traffic of africaexploresafaris.com, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Google reCAPTCHA (Google Inc.)
Google reCAPTCHA is a SPAM protection service provided by Google Inc.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Tag Management
This service helps Africa Explore Safaris to manage the tags or scripts needed on africaexploresafaris.com in a centralized fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy
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Your Rights as a User
Users may exercise certain rights regarding their Data processed by the Africa Explore Safaris.
In particular, Users have the right to do the following:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority and send an email to info@africaexploresafaris.com.
Changes to this Policy
Africa Explore Safaris reserve the right to modify this Privacy Policy at any time in accordance with this provision and in our sole discretion. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on our websites and update the “Last Updated” date at the top of this Privacy Policy. Once made available on our websites, your continued access or use of our services will constitute your acceptance of the revised Privacy Policy.