About Us

Following the initial meeting and assessment call, Africa Explore Safaris reserves the right to charge an upfront Itinerary Setup Fee to create the first draft of your itinerary planned according to your specifications. The level of the setup fee depends on the length and content of the travel itinerary, and this will be clearly explained by your Travel Advisor before the planning phase commences. This fee is non-refundable, but it will be deducted from the full itinerary fee in the event that the travel itinerary is accepted and confirmed.

Once the travel itinerary is accepted by the client, we will confirm all services with our trade partners before the required non-refundable deposit payment is due. Availability and prices quoted are valid at the time of our confirmation of the itinerary but cannot be guaranteed until the deposit payment is completed. Certain suppliers do reserve the right to adjust prices to cover increased taxes, fuel increases, conservation fees, and government tariffs. Such price adjustments are outside of our control and will be added to the rates quoted for the itinerary.

All confirmations of flights included on the itinerary are subject to availability and prices can be subject to changes after the date of the deposit payment due to fuel surcharges, increases in government taxes, baggage fees, or seat assignment fees. Copies of the passports of all travelers are required to confirm airline reservations. Name changes are not permitted on airline reservations. It is the client’s responsibility to provide Africa Explore Safaris with the correct legal names and information pertaining to all travelers in the group including medical and dietary requirements. Africa Explore Safaris is not responsible for additional costs incurred due to incorrect information provided for travel planning and reservations.

Africa Explore Safaris and our trade partners follow local health and safety protocols applicable at the time of travel. In the event of closures or travel disruptions the time of travel, we will work to provide alternative options at the same level of service and quality as originally planned.

It is the traveler’s responsibility to ensure that they are in possession of all visas, vaccination certificates, and legal travel documents required for the selected destination(s). Passports must be valid for six months following the return date of the intended travel. The passport must have a minimum of two blank pages available for visa stamps.

All travelers are required to have adequate travel and health insurance coverage. It is advised that this cover is purchased immediately after you have confirmed your trip with Africa Explore Safaris.