By booking a tour, safari or other vacation package sold by Africa’s Child Safaris (Pty) Ltd (ACS) and paying the booking deposit, you are agreeing to these terms and conditions, which creates a binding contract between ACS and you, the customer. Please read this contract carefully, as it contains important terms and conditions including, without limitation, penalties for cancellation and specific limitations on ACS’s liability and that of its affiliates and other third parties.
1. General. You have booked the tour/safari listed on the attached Itinerary. ACS operates tours within Southern Africa, and serves as a booking agent for tours operated by third-party service providers (“Providers”) in other countries and reguons. ACS reserves the right to provide the tour or any portion thereof either directly through its own personnel or through third party service providers. You hereby acknowledge and agree that where any tour or part of the tour, accommodations, flights or any other goods or services are provided by a third party (collectively, “Third Party Services”) and not directly by ACS, ACS is not liable for any dispute or claim with respect or any Third Party Services including, without limitation, any losses, damages, breach of contract, negligence or other claims or damages arising from the acts or omissions of the Providers thereof and, therefore, you are required to pursue any such claims solely against the relevant Provider.
2. Important Travel Information. You acknowledge and agree that there are general risks associated with travelling, which are beyond ACS’s control and, as such, ACS is not liable for any loss, cost or damage you may incur as a result thereof. Such general risks include, but are not limited to, tour variations or interruptions caused by road, river or weather conditions; national or local holidays affecting the closure of public buildings and attractions; strikes, civil disturbances and advices by governments, and other Force Majeure Events (as defined below); hazards associated with travelling in undeveloped areas; travel by boat, train, automobile, aircraft and other means of transportation; high water levels; low water levels; flooding; unscheduled vessel or vehicle maintenance or for any other circumstances beyond ACS’s control; forces of nature; illness; flight schedule changes or cancellations; loss of luggage; epidemics or pandemics; political unrest; accidents; acts of terrorism or other criminal acts; and any changes to government visa or travel requirements. Furthermore, it is your sole responsibility to make your own inquiries regarding your trip, the required documents to travel to a particular country on the chosen itinerary, including any relevant government travel safety warnings.
3. Travel Insurance. You are required to arrange your own independent comprehensive travel and / or medical insurance to cover any unforeseen circumstances that may occur during the tour. ACS is not liable in any regard for your failure to adequately insure yourself, and you agree to indemnify and hold ACS harmless for any expenses or delays incurred as a result of your failure to adequately insure yourself.
4. Tour Price. Payment can be effected by direct Electronic Funds Transfer directly to the bank account of Africa’s Child Safaris (Pty) Ltd, or by Visa and Mastercard Credit Cards through the secure payment gateway, PayGate. The terms and conditions pertaining to the credit card payments are contained in the section numbered 24. Payments and Bookings.
The “Tour Price” is the total amount listed on your Itinerary. All Tour Prices are quoted and are paid in South African Rand (ZAR) with the guideline in U.S. Dollars or other currencies. ACS reserves the right to vary Tour Prices at any time, in its absolute discretion, to account for any increase in costs, including but not limited to airfares, fuel, government taxes and charges, exchange rate fluctuations or other tour related costs or tariffs. If ACS has received the full amount of the Tour Price from you, there will be no increases to your tour price, regardless of any increases in the tour costs inside or outside of our control. If you have not paid the full amount of the Tour Price, and we must vary your Tour Price due to an increase in tour costs outside of ACS’s control, any increase ACS applies to the Tour Price will be only to the extent required to meet such additional costs. ACS reserves the right not to honor any published prices that ACS determines were erroneous due to printing, electronic or clerical error.
5. Items Included in Your Tour Price. Subject to the conditions and limitations set forth herein, the following items are included in the Tour Price provided that they are expressly listed on your Itinerary:
Intercity Travel. By bus, sedan or Safari Vehicle.
Air Travel. Where designated domestic or regional flights are included, you are responsible for timely arrival at the gateway for your tour. Failure to arrive at the gateway in a timely fashion may result in cancellation of your tour and loss of the Tour Price. Internal flights may be included if listed on your Itinerary.
Tour Leader. All tours are conducted in English by a professional Tour Leader and Guide except for specific tours where a language guide is stipulated.
Accommodations. Tour Prices are per person, based on two persons sharing a room with a private bath or shower. Single accommodations are available on some, but not all, tours for a single supplement rate, payable at the time of booking. If at any time during the tour you consider your rooming partner to be unsuitable, ACS will attempt to arrange single accommodation for you at the applicable rate for the remainder of the tour, subject to availability. Details of price and availability of single accommodation can be obtained at the time of booking. Special room requests (smoking/non-smoking, adjacent, connecting or lower- floor rooms, as examples) must be made at time of booking. Special room requests are not guaranteed and are based on a first come first served basis and are subject to availability at time of check-in. ACS reserves the right to substitute hotel accommodations of a similar standard in place of any advertised hotel. ACS is not responsible for the size or quality of the rooms provided. ACS cannot guarantee the availability of pre- and post-tour accommodations.
Baggage. Each passenger is entitled to one suitcase per person, not exceeding 76 x 53 x 28 cm (30’’ x 21’’x 11’’) in size and 20kg (42lbs) in weight. Personal items should be carried in a travel bag that does not exceed 6kg (13lbs) in weight. Airline passengers should consult with their air carrier as size and weight restrictions, which may vary from airline to airline and according to ticket class. It is your responsibility to comply with all airline and airport luggage rules and regulations, including safety regulations. ACS or its Providers may elect not to carry overweight items.
Meals. Only those meals identified on the Itinerary are included. You must advise ACS in writing of any and all special dietary needs at the time of booking. ACS will make reasonable efforts to accommodate your dietary requests, but cannot guarantee that all requests can be met.
Sightseeing. The entrance fees for sightseeing, excursions and other places of interest that are listed are included.
Gratuities/Tips. A culture of “Tipping” exists across the destinations visited in Southern and East Africa. Gratuities and tips are NOT included on tours and safaris operated by ACS and that are listed on your Itinerary. All gratuities and tips are the customer’s responsibility.
Unused Services. No refunds are available with respect of any unused services or amenities made available to you.
6. Items Not Included in Your Tour Price. The only items included in your tour price are those identified above and expressly identified on your itinerary. Therefore, the following items, without limitation, are not included in the Tour Price: (a) airfare not specifically included in your Itinerary, (b) airline and other taxes or government charges, (c) gratuities and unless otherwise stated in the Itinerary, (d) fees associated with any accommodation upgrades (if available), (e) meals not specifically included in your Itinerary; (f) beverages (g) fees for laundry, (h) passport or visa fees, (j) vaccinations or other medical services or requirements, and (j) any items of a personal nature. Please note that changes to flight schedules may require additional overnight accommodation at your own expense. Any modified travel arrangements required due to illness or personal reasons are at your own expense.
7. Booking/Payment. Booking Deposit. To secure your booking a deposit of 25% of the total tour price is required. You must pay the deposit listed on the Itinerary (the “ Deposit”) within 3 days of booking your travel. Your Booking will be automatically cancelled if your Deposit is not received by ACS on or before the due date. Deposits are non-refundable and non-transferable, except as otherwise stated herein.
Final Payment. The balance of the Tour Price must be paid no later than 60 days prior to the tour departure date. Failure to pay the balance within 60 days of the tour departure date will result in cancellation of your trip and loss of the Deposit.
Bookings Within 60 Days. If you place a booking with ACS within 60 days or less of your chosen departure date, full payment of the Tour Price is required before we can request and confirm your booking. If the tour is not able to be fully confirmed, then we will refund all funds paid to us, and ACS will have no further obligations or liability to you in respect of your booking.
Payments to Travel Agents. In the event you booked your tour through a travel agent, your travel agent may forward your deposit or final payment to ACS on your behalf. ACS is not responsible for any payments made to travel agents and, therefore, a payment to your travel agent will not be deemed a payment to ACS unless and until such payment is received by ACS and the funds fully clear.
8. Cancellation by Traveller. Cancellation Notice. Cancellation notices must be issued to ACS in writing during its regular office hours. Any changes to your tour departure date or name changes will be deemed a cancellation and the applicable cancellation fees will apply.
Cancellation Fees. In the event of cancellation, you will be liable to pay ACS cancellation fees calculated in accordance with the following table. Please note that in the event of cancellation you may also be obligated to pay cancellation fees to third parties including, without limitation, airlines. You will be liable for cancellation fees, calculated as follows:
DAYS OF NOTICE PRIOR | CANCELLATION CHARGE TO TOUR COMMENCEMENT(PER PERSON)
60 days and greater | Loss of Tour Deposit
59-30 days | 50% of Tour Price
Less than 30 days | 100% of Tour Price
9. Air Travel. Airfare price is based on low season; a high season surcharge will apply to some dates. Applicable airline and airfare will be advised at time of airfare booking. All airfare prices are an indication only and subject to confirmation.
Air Reservations/Ticketing. Payment in full is required for all airfares at the time of booking.
Airline Seating & Special Requests. Seats are limited in our contracted class of service and may not be available on every flight. ACS does not hold block space on any airline and therefore does not provide any assurance of seat availability for every single tour departure date. Seat assignments and meal preferences may be requested at time of booking but remain subject to availability on a first come first served basis. ACS does not assure any such requests will be granted. Not all airlines offer pre-assigned seats and some may impose additional charges for pre-assigned seats. Any additional charge imposed by any airline will be at your sole expense. Seating is solely under the control of the airline, as are the itinerary changes resulting from flight delays and schedule changes. Flight cancellations, delays and schedule changes are the sole responsibility of the airline and ACS accepts no responsibility or liability for such delays or rescheduling.
Airline Fuel Surcharges, Taxes, Fees and Restrictions. All airfares quoted at the time of your booking, will be based on roundtrip purchase and will include air-related taxes, fees and fuel surcharges imposed by the airlines. Any additional fees charged by the airlines such as checked baggage fees, seat selections and/or any other services are your sole responsibility.
Cancellations. The cancellation fees listed above do not include any cancellation fees that may be imposed by the airlines.
10. Tour Variations, Delays, etc. Itinerary Variations. While ACS will make all reasonable effort to operate the tour in accordance with your itinerary, changes or substitutions may be necessary for reasons outside ACS’s control or other Force Majeure Events (as defined in paragraph 12 below). At certain peak periods duplicate departures may operate, and sometimes in reverse order; hotels may also vary from those stated on the itinerary pages. Departures in early and late season are potentially operated in cool weather conditions. As a result, slight itinerary variations may occur, and certain activities may not be available due to seasonality or weather conditions. Availability of certain activities may also be limited due to itinerary variations. If your tour enjoyment may be diminished by such limitations, please check with your Travel Agent before making your reservation. ACS reserves the right to substitute (at the nearest reasonable standard) another motor vehicle for all or part of the itinerary and also provide alternative accommodation, where necessary. ACS is not liable to you for any variations in the tour itinerary caused by Force Majeure Events.
Bookings are accepted by ACS in its sole discretion. Due to the availability of alcohol on many of our vacation packages, children and other persons under 21 years of age must be accompanied by a person over the age of 21 (an “Adult”) and minors should share their accommodation with that Adult.
Bus Safety. You acknowledge and agree that if you travel on a bus, car or safari vehicle as a part of a Tour, you are required to comply with any and all recommended safety requirements including, without limitation, remaining seated at all times while in the bus and wearing a safety belt while seated in the vehicle. Neither ACS nor its affiliates or Providers shall have any liability to you or any third party for any injuries, illness or death resulting from your failure to adhere to applicable safety recommendations.
Physically Challenged Guests. ACS strives to provide a safe, enjoyable and memorable travel experience for all passengers. Sightseeing in many historic towns and cities can only be undertaken by walking tours of up to 5 km (3.2 miles), often on uneven surfaces. Some tours include mountain excursions involving high altitudes. Consequently, a reasonably adequate (and sometimes high) level of fitness is required for many of our tours. Please consult with your doctor to ensure that you have an adequate level of fitness and are in good health before participating in these included excursions. ACS will not provide any refunds if you are not able to participate in any portion of the tour. Most transportation services are not equipped with elevators or wheelchair ramps, and rest rooms may not be wide enough to provide access for standard wheelchairs. ACS will make reasonable attempts to accommodate the special needs of its physically challenged guests, but is not responsible in the event it is unable to do so. Nor is it responsible for any denial of service by vessel operators, air carriers, hotels, restaurants or other Providers. We regret that we cannot provide individual assistance to our customers for walking, dining, getting on and off vessels, motorcoaches and other vehicles, or for other personal needs. A qualified and physically able companion must accompany travellers who need assistance and must assume full responsibility for their well being. Please note that motorized scooters are not suitable on international tours, and may not be permitted in certain countries.
Tour Cancellation. Your booking is conditional on ACS receiving a minimum number of bookings to operate the tour and ensure an enjoyable group atmosphere where the tour is not specifically arranged as a “Private Tour”. Where sufficient numbers, as determined by ACS in its sole discretion, are not achieved, ACS may cancel or suspend a scheduled departure of the tour. ACS will use commercially reasonable efforts to provide notice of cancelled or suspended tours at least 60 days prior to the scheduled departure date. ACS will endeavor to notify you of any changes to your tour itinerary in the following manner: (a) if prior to your tour departure, by telephone, email or mail; (b) if during your tour, personally by your Tour Leader. In the event a tour or cruise is cancelled by ACS for any reason prior to departure, ACS will use commercially reasonable efforts to offer the closest available tour departure. If the replacement tour price is less than the scheduled tour, you will receive a refund in the amount of the difference or if the replacement tour is more than the scheduled tour you will be required to pay the difference. If you accept the alternative tour departure, you will be bound by these Terms and Conditions with respect to the alternative tour. If you do not accept the alternative tour departure within a period of 7 days, then this Contract will be terminated and ACS will refund all monies that you paid directly to ACS and ACS will have no further liability to you. ACS will not be liable for any third party costs you incur as a result of cancellation, including without limitation, for airfares or other arrangements booked independently through or paid to a travel agent or other third party.
Tour Delay. Where ACS delays the departure of a Tour, for whatever reason, for more than 7 days, as your sole and exclusive remedy you may terminate this Contract and ACS will either: (a) provide you with a full refund of all amounts paid to ACS; or (b) provide you with a credit towards future tours with ACS which will be valid for 24 months from the date you notify us of the termination of this Contract.
11. General Notices, Conditions and Safety Matters. Young Passengers. ACS is governed by local rules in the wildlife areas on the itineraries. As a general rule, children under the age of 4 may not partake in game viewing activities in the wildlife areas. Children are however eligible to travel with ACS only if accompanied by a parent or legal guardian who takes full responsibility for the child. Safety. Passengers must follow Tour Leader and crew instructions at all times to ensure on tour safety. You acknowledge that failure to do so will result in restricted access to areas on tour, or if necessary for your own safety and that of other passengers, withdrawal from the tour. If ACS, or our staff or Providers are of the view you are negatively affecting your own health, safety or enjoyment, or that of other passengers, ACS may terminate your continued participation in the tour immediately and in such event ACS will not be not liable to you for any loss, cost or damage resulting from your withdrawal from the tour. If you are withdrawn from the tour, you must make your own travel arrangements at your own expense. You hereby acknowledge and agree that neither ACS, nor any of its affiliates or Providers, are responsible for any damages, costs or expenses that may arise from the decision to exclude an individual from participating on all or any portion of a ACS tour, or from any activities or accommodations on a ACS tour.
Passport/Visas. You must have a passport valid for six months past the expected end date of your tour. It is also your responsibility to obtain valid entry visas for all countries where so required, prior to departure. Failure to obtain correct documentation may affect your participation in all or any portion of the tour. ACS will not provide any refunds if you are not able to participate in the tour, or any part thereof. You will be responsible for any costs you incur as a result of your failure to obtain the required documentation including, costs you incur as a result of your failure to obtain the required documentation including, without limitation, any costs associated with rejoining the tour or returning home.
Vaccinations. Immunization requirements vary from country to country. Please consult your personal physician, a local public health board or the US Centers for Disease Control and Prevention (CDC) in Atlanta (404-322-4559 or www.cdc. gov/travel). Required inoculations, if any, must be recorded by traveler’s health practitioner on a valid vaccination certificate which the traveler must carry for proof of inoculation where required.
Smoking. You acknowledge that vessels, motorcoaches and other vehicles, restaurants, hotels and other accommodations do not permit smoking. Although ACS may attempt to provide opportunities for smoking during the tour, ACS does not guarantee such opportunities will be available.
12. Force Majeure. For the purposes of these terms and conditions, a “Force Majeure Event” means any act of God; war; terrorism; fire; flood or any other extreme weather condition; loss of power; epidemics or pandemics; industrial disputes, slow-downs or other strike activities; riots or civil disturbances; acts of government, semi-government or other authorities; inability to obtain any necessary license or consent; delays caused by sub-contractors, suppliers or other third parties (including telecommunications carriers); material shortages; any other disruption, delay, damage or loss resulting from any action, omission or event outside the reasonable control of ACS. You hereby acknowledge and agree that ACS is not liable for any delay or any failure by ACS to perform its obligations under these Terms and Conditions resulting from or as a consequence of a Force Majeure Event. If a delay or failure occurs or is anticipated due to Force Majeure Event, ACS’s obligations are suspended for the duration of the Force Majeure Event. ACS may immediately terminate this agreement, if the Force Majeure Event delays performance for a period of 7 days or more, calculated from the date ACS notifies you of the Force Majeure Event..
13. Limitations of Liability; Disclaimer of Damages; Indemnification Waiver of Responsibility. Without intending to limit the generality of the other limitations and disclaimers set forth herein, You hereby acknowledge and agree that ACS accepts no responsibility and will not be liable to you or any third party for any loss, cost or damage (including loss of enjoyment) suffered directly or indirectly in connection with: (1) any tour risks or other aspects of the tour of which you were notified in these Terms and Conditions; (2) any change to your itinerary or delays in departure or arrival times of aircraft or otherwise during the conduct of the tour; (3) any loss or damage to your baggage; (4) any personal injury or death resulting from acts or omissions, including negligence, of any third parties providing goods or services to you during the tour, including air carriers, hotels, shore excursion operators, restaurateurs, transportation providers and medical personnel; or (5) any loss of enjoyment by you due to circumstances outlined in these Terms and Conditions or otherwise beyond ACS’s control. You further acknowledge and agree that, in issuing tickets and coupons for transportation of the customer by any means and making arrangements for hotel or other accommodation, ACS is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation and, therefore, accepts no responsibility for their acts or omissions.
Limitation of Indirect and Consequential Damages. Notwithstanding anything to the contrary, neither ACS nor its providers or suppliers shall be liable to you or any third party for any special, incidental, indirect and/or consequential damages of any kind, resulting from their performance or failure to perform pursuant to the terms of this contract or any other documentation entered into in connection herewith, or resulting from the furnishing, performance or use of any of ACS’ s products or services, even if you have been advised of the possibility of such damages.
Exclusive Remedy; Limitation of Direct Damages. You hereby acknowledge and agree that your sole remedy in the event of a breach by ACS of any of its obligations here-under shall be limited to one of the following remedies, in ACS’s sole discretion: (a) in the case of goods, repair or replacement of such damaged or faulty goods with the same or equivalent goods or the reimbursement of the amount you paid for such goods, and (b) in the case of services, supplying the services again or reimbursing the cost you paid for the supply of such services. notwithstanding anything to the contrary, however, in no event will the total aggregate liability of ACS and its providers and suppliers for any claims, losses or damages whatsoever arising out of this contract exceed the total fees paid by you and actually received by ACS with respect to the tour with respect to which the claim arose. The limitations of liability and exclusion of certain damages set forth herein shall apply regardless of the success or effectiveness of other remedies.
Disclaimer of Warranties. To the fullest extent permitted by law, and except as otherwise expressly set forth herein, ACS makes no representations or warranties, and hereby disclaims any other representations or warranties, express or implied, arising by law or otherwise, with regard to any of its products and services, including but not limited to any implied warranties of merchant ability or fitness for a particular purpose, any implied warranty arising from the course of performance, course of dealing or usage of trade, or any implied warranties pertaining to title. without limiting the foregoing, ACS does not warrant that your tour will be without delay, interruption or change.
Indemnification. In consideration of the services and arrangements provided by ACS, you, for yourself and for your heirs, personal representatives or assigns, do hereby release, waive, discharge, hold harmless and agree to indemnify ACS and its owners, officers, directors, agents, contractors, subcontractors and employees from any and all claims, actions, or losses for bodily injury, property damage, wrongful death, loss of services, lost profits, consequential, exemplary, indirect or punitive damages or otherwise which may arise out of or occur during your travel in connection with your vacation package and any activities conducted in conjunction therewith.
Acknowledgment of Waiver of Rights. Regardless of the situation or circumstances giving rise to a claim, you are hereby waiving rights and remedies that you may otherwise have under applicable law if you did not enter into and agree to be bound by these Terms and Conditions including, without limitation, limitation of remedies, waiver of warranties and limitations on your right to seek damages against ACS and certain third parties. In consideration of participating in my vacation package, my signature on my journey application indicates that I have, on the date shown, read and understood this document and I acknowledge that it affects my legal rights and agree to be bound by its terms. My signature also signifies my intention to relieve and indemnify ACS, its owners, officers, directors, employees, agents, contractors and subcontractors from any liability for personal injury, property damage or wrongful death which I might suffer during my participation in the scheduled vacation package.
Survival. This Paragraph 13 shall survive any termination of the Contract.
14. Recovery Fund for Consumers. If transportation or other services are cancelled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty (30) days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent by the vendor, the funds shall be returned within fourteen (14) days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date.
15. Governing Law/Jurisdiction; Dispute Resolution; Waiver of Jury Trial. All disputes arising under or in any way related to this Contract, including the enforceability and interpretation of this Contract (each, a “Dispute”), shall be governed by the laws of the South Africa, without giving effect to its conflicts of laws rules or principles.
16. Entire Agreement. This Contract constitutes the entire agreement between the parties and supersedes any prior understanding or discussions, whether oral or in writing.
17. Notices. Any questions or notices pertaining to your Booking or these Terms and Conditions shall be addressed to: Africa’s Child Safaris (Pty) Ltd, 2 Parkview, 23 Hamilton Road, Plumstead 7800, Cape Town, South Africa.
18. Waiver. ACS may only waive a right or remedy created under these Terms and Conditions in writing. ACS’s delay in exercising a right or remedy does not constitute a waiver of that right or remedy, nor does any waiver by ACS (either wholly or in part) operate as a subsequent waiver of the same or any other right.
19. Amendment. ACS may make changes to these Terms and Conditions from time to time. When these changes are made, ACS will make a new copy of the Terms and Conditions available at http://www.africaschild.com and http://www.africaschild.co.za. Please review to that Web address from time to time to determine if there have been any changes
20. Survival. Any term which is, by its nature, intended to survive termination of these Terms and Conditions survives termination.
21. Interpretation. Unless the context indicates otherwise: (1) headings are for convenience only and do not affect interpretation; (2) the singular includes the plural and vice versa; (3) a reference to a party includes its successors and permitted assigns; (4) where a word or phrase is defined, other grammatical forms have the corresponding meaning; (5) the word ‘include’ in any form is not a word of limitation; (6) no rules of construction apply to the disadvantage of ACS on the basis that this Contract was prepared by ACS; (7) a reference to a natural person includes their personal representatives; and (8) unless specifically indicated otherwise, the word “or” is used in the inclusive sense of “and/or” and not the exclusive sense of “either/or.”
22. Third Party Rights. You acknowledge and agree that ACS’s affiliates shall be third party beneficiaries to these Terms and Conditions and shall be entitled to directly enforce, and rely upon, any provision herein which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to these Terms and Conditions.
23. Independent Legal Advice. This is a legal document. If you do not understand any of the terms and conditions set forth in these Terms and Conditions or the legal implications of agreeing to any such terms or conditions, we recommend that you seek independent legal advice from an attorney or other qualified professional.
24. Payments and Bookings
Detailed description of goods and/or services
Africas Child Safaris (Pty) Ltd is a business in the tourism industry that markets Luxury African safaris, Day Tours and excursions.
Subject to availability and receipt of payment, requests will be processed within TWO days and delivery confirmed by way of an email notification to the client’s chosen email address with the relevant personal booking number and the selected itinerary which forms the contract between ACS and the client.
Africa’s Child Safaris (Pty) Ltd (ACS) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Africa’s Child Safaris (Pty) Ltd (ACS) bank account, the details of which will be provided on request.
Credit card acquiring and security
Credit card transactions will be acquired for ACS via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to
www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details
Customer details will be stored by Africa’s Child Safaris (Pty) Ltd (ACS) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Africa’s Child Safaris (Pty) Ltd (ACS) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods, where applicable, and services.
Country of domicile
This website is governed by the laws of South Africa and Africa’s Child Safaris (Pty) Ltd (ACS) chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Africa’s Child Safaris (Pty) Ltd (ACS)may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Africa’s Child Safaris (Pty) Ltd (ACS), based in South Africa, with registration number 2013/215967/07 and the Directors of the company are as follows:
Mr Quinton Edwin Conroy – South African (Managing Director) and Ms Abigail Chishimba – Zambian (Director)
Africas Child Safaris (Pty) Ltd
Support tel: +27(0) 21 761 8162
Support email: firstname.lastname@example.org
Clothing. We recommend smart casual and comfortable clothing. Please bring comfortable walking shoes for sightseeing, which includes walking over rough and uneven ground. Dinner attire is casual-open-neck shirts, slacks and dresses. Coats and ties may be worn but are not required. For winter months we recommend a warm coat, gloves, scarf, suitable warm head gear, water-resistant jacket / wind-cheater and footwear. Take care to wear clothing that would not be considered too revealing for the area that you visiting. Comfortable walking shoes are recommended as you will need these daily while sightseeing, which includes climbing through ruins and crossing rough ground. Closed-in shoes are recommended to keep out the dust and sand.
Security. Care of your belongings is your own responsibility. Be aware of what is going on around you at all times and take due care as you would in any other destination around the world that you may visit for the first time. The local people are very friendly and love to chat to travelers. Feel free to do so while taking due care and do not allow yourself to be taken to sparsely populated areas.
Laundry. Laundry services are available at most hotels at an additional charge
Internet Services. Are available at most hotels. Internet availability and quality may vary from country to country and can also be affected by technical issues, weather or unfavorable terrain and other factors outside our control. We do not guarantee the availability and quality of internet connections.
Dining. The restaurant manager is responsible for the seating arrangements.
Currency and Credit Cards. Most countries visited in Africa have their own currencies and we recommend carrying USD or Euro to exchange to local currency for all countries. For small purchases locally and in small towns, local currency is advantageous. Many locations accept major credit cards. ATM machines are located at regular intervals on our routes. VERY IMPORTANT- Do not accept any assistance from a stranger while you are busy at an ATM and do not use ATM’s in secluded areas. Prior to departure passengers must confirm that their ATM card and PIN will work overseas and advise their banks of their complete detailed itinerary.